Will Careem Refund Exorbitant Fares Charged on Eid-ul-Fitr?
Journalist Faseeh Mangi raised voice against the taxi service for charging more than the actual amount
Soon after leading journalist Faseeh Mangi wrote his recent experience with popular taxi service Careem that charged exorbitant fares on Eid-ul-Fitr, he was instantly joined by several other internet users who decried the same.
Taking to his Twitter handle, the journalist raised his voice against the Careem application for charging more than the actual amount.
JUST IN: Careem has charged massive amounts to multiple users in random global currencies because of some malfunction. I was charged about one lac Pakistani rupees ($660) for two rides! 1/3 pic.twitter.com/WLhCYux1K6
— Faseeh Mangi (@FaseehMangi) May 14, 2021
Interestingly, the taxi service didn’t show any transaction activity, however, Mangi’s bank account showed that the fares were charged in dollars, dirhams, and Kuwaiti dinars instead of local currency.
My card was charged in UAE dirhams, Kuwaiti dinar and dollars so there was a international transaction fees too. They say it will take about half a month to refund the amount and there is still no clarity if bank charges will be given or not 3/3
— Faseeh Mangi (@FaseehMangi) May 14, 2021
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Another Twitter user from Karachi shared his experience and told he was charged Rs 56,000 for taking a ride from II Chundrigarh Road to DHA.
A few years ago, they charged me 56K for a ride from II Chundrigar to DHA, which took 15 mins.
There was back and forth for months and I only got my money back after contacting the CEO type guy at that time.— Gibran Peshimam (@gibranp) May 14, 2021
Following the ongoing debate about Careem charging astronomical fares on Eid, many users showed reservations about using the taxi application in the future.
In response to overcharging claims, the company’s management apologized to Faseeh Mangi and blamed the system glitch for the occurrence.
Further, they assured him of addressing complaints and to refund his money.
Hi Faseeh! We apologize for the inconvenience caused. Due to a technical configuration issue, you were charged an incorrect amount in another currency. Please be assured that your refund has been processed and the amount will be reimbursed as per banking procedure. (1/2)
— Careem Pakistan (@CareemPAK) May 14, 2021
The fact that Faseeh Mangi being a renowned journalist got addressed by Careem’s management, many users have questioned whether others, who have been victims of fleecing, ever get their money back.
