Despite modern techs, complaints against banks rise by 46 pc in 2021
BMP revealed that the complaints of bank customers rose by 46 per cent in 2021 despite the introduction of modern technologies.
KARACHI: The Banking Mohtasib of Pakistan (BMP) has revealed that the complaints of bank customers have risen by 46 per cent in 2021 as compared to the previous year despite the introduction of modern technologies.
The annual report of Banking Mohtasib of Pakistan (BMP) issued on Tuesday stated that the institution had provided Rs709 million relief to the banking customers by disposing of 32,592 complaints out of a total 37,364 grievances lodged with it during 2021.
It said that the fraudulent activities victimising the banking customers became uncontrolled these days, whereas, 87pc of the total complaints were addressed by the BMP.
BMP provided the relief of Rs598m was provided to the customers by disposing of 21,360 complaints in 2020, 33,196 new complaints including 18,762 from the prime minister’s portal were received at BMP Secretariat in 2021.
4,167 complaints were brought forward from the preceding year, it added.
The BMP Office said that the regular pace of disposing of complaints was maintained while adhering to the prescribed Covid SOPs.
The BMP has embarked upon a project of upgrading the IT system and revamping its website for keeping pace with the technology.
The revamped website will contain an online complaint portal for the general public which will be followed by the launching of SMS services in June this year to keep them abreast with the status of their complaints.
Banking Mohtasib Kamran Shahzad emphasised banking customers refrain from disclosing their personal and financial credentials to any third person. He advised customers to approach the nearest bank branch or contact its helpline if they receive suspicious calls.
