Which New Language PTCL Plumped For Its Customer Support?
PTCL set forth ‘Balochi language’ for its customer support services via automated helpline 1218 on Baloch Culture Day
As March welcomed Baloch Culture Day, Pakistan Telecommunication Company Limited (PTCL) announced the inclusion of the ‘Balochi language’ for its customer support services via automated helpline 1218.
The press release of PTCL stated that this initiative was a testament to the company’s commitment to serving its customers in their local languages across the country.
The company took to the Twitter account to share the new measure.
Great News! We are proud to introduce Balochi Language on our 1218 helpline
To facilitate our valued customers from the safety of their homes, PTCL is connecting all communities by introducing different Pakistani languages on its helpline. #PTCL #Balochi #BalochCultureDay pic.twitter.com/WsKY2lJhDz
— PTCL (@PTCLOfficial) March 2, 2021
The company’s customer support already operates in different languages including English, Urdu, Pashto, Sindhi, and now, Balochi has made it in the list too.
Chief Commercial Officer (CCO) of PTCL and Ufone, Moqeem Ul Haque, said that PTCL, being a national company, is continuously striving to provide quality services to its customers across Pakistan.
The chief emphasized that the company believes in serving all communities and segments of our society.
The purpose of the introduction of a new language is to serve the local dialects across Pakistan.
However, last year in July, PTCL had launched ‘Sindhi’ language for its customer support service.
Great News! Sindhi language now available on our Customer Helpline 1218
You can talk to us in Sindhi language. This is part of our efforts to include all regional languages as we respect all our customers from different ethnicities, race, culture, religion and languages.#PTCL pic.twitter.com/tZm9kDzRYF
— PTCL (@PTCLOfficial) July 9, 2020
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Since its inception, the company’s philosophy has been based on equality and quality service for all regions of the country that includes customers from all walks of life and races.
Moreover, PTCL has promised to bridge the communication gap and provide more customer-friendly channels to engage with its customers by introducing more regional languages.
