Unreachable Nationwide, Ufone Ask Customers to DM Location
After services were unreachable, Ufone asked their panicked customers to DM their contact details and exact locations for further investigation
After cellurar network Ufone services became unreachable in some major cities of Pakistan on Sunday, the panicked customers received an interesting response from the service provider as they were asked to send a direct message (DM) with their exact locations and contact details for further assistance.
Popular for its services, Ufone has exchanged a relationship of trust by offering several affordable packages for everyone since its was launched.
Soon after the services were unavailable on Sunday, the users panicked as they were unable to make phone calls or communicate through internet services.
Some even blamed Ufone for not informing about anything through any source of communication.
Many users joined the Twitter talk mentioning the joint problem they were facing.
Unable to receive or make any call…seemingly #Ufone network is down…why no intimation from mobile operator?
— Syed Muhammad Shahid (@smshahid) May 2, 2021
Some people wrote to confirm whether the services were operational in Islamabad and Rawalpindi.
Is ufone down in rawalpindi?
Cannot connect call— Usman Hanif 🌐 (@second_chapter) May 2, 2021
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Why @Ufone network is not working in #Islamabad?
— Asad Ali Toor (@AsadAToor) May 2, 2021
One of the Twitter users mentioned that the services were not available in Karachi too.
@Ufone why ufone service is down area near expo center johar town J block ??
— rana mukhlis rehman (@RanaMukhlis) May 2, 2021
In response to unreachable services, Ufone patiently responded to every customer and requested each of them to DM their exact locations and contact numbers so that they can further investigate the matter.
Please share your Ufone number and exact location via DM. So that we can further assist you.
— ufone (@Ufone) May 2, 2021
It was hours later when the cellular network disclosed that the connectivity issue was observed nationwide due to some technical reasons.
Please note that due to technical reasons, outgoing call connectivity issue is currently being observed nationwide. Concerned team is working on it and we will try to resolve the issue as soon as possible, we appreciate your patience meantime.
— ufone (@Ufone) May 2, 2021
